This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I have an Arlo ultra pointing directly at my driveway and it is about 12 feet up onto my house. I have been testing this unit by pulling into my driveway and leaving my driveway and every single video including downloading the video to my Photos app it is 100% unreadable On the license plate. What gives?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Most of the Arlo cameras are "activity cameras" and not meant to read plates at a distance.... esp if in 1080p.
That said, have you tried it in 4k mode? The plates are readable at a better distance then standard viewing.
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I do have super wide angle selected so I changed it to full view to test it. I also have auto HDR and 4K set yes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes 4 K is set, but are you viewing in 4k....?
If you can on a device, a 4K icon and home network icon show. ... Or off the mem card
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Since your seeing 4K ,have you tried to zoom in a bit on the plate?
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am not sure of the resolution strictly over wi-fi, (computer, laptop, iPad, etc.) but I think one must look at the recordings on the SD card to really see the 4k resolution. If I am wrong, someone correct me.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Exactly how far is the car from the base of the wall the camera is mounted on?
Theoretically, you need about 200 pixels/meter to read license plates. With the Ultra's 180-degree lens, that means the maximum distance will be around 20 feet. If the camera is 12 feet high, the car needs to be no farther than 16 feet from the wall the camera is on. That's pretty close.
Because of the high level of compression used in Arlo cameras, you would need to be even closer than that. Motion or low light will reduce the range even more.
Setting the Ultra to a narrower field of view setting might help a little. If you really want to capture readable license plates, especially at night, you'll need a conventional IP camera that let's you manually control the image capture settings, and with a narrow field of view.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Perfect sunny day moved my car closer and closer and doesnt read jack!! I am really dissapointed and frustrated. Add the horrible Tech support people I have a hard time understanding. I will never again trust Arlo or Netgear advertising (or the Sponsored Youtube reviewers). Very angry!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Homekit, zWave, the list goes on for things Arlo has advertised and not delivered.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've just installed the Ultra kit today, and am also disappointed about what seems to be the blatant false advertisement of the license plate feature. A car in the photo is about 20 ft away from the camera and the plate is unredable in "4K". I truly hope this will be fixed soon, or I am returning this thing for refund after wasting all day installing it. Not happy!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
73,
Glennman
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The issue isn't whether IR does it better or even are you viewing it in 4K which is only possible on your own network or via additional subscription. It's simply that it is sold and advertised as one of it's features to sell you cameras. Don't advertise it that way and there is no issue. It's not, license plate only in 4K under perfect conditions and a few feat away. It's a crystal clear pic of a license plate intended to make a sale. Certainly not just Arlo and I say this about all who advertise in this way.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
File your complaint with the FTC. That’s what I did. If enough do it then maybe you’ll see some traction.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Today in good lighting I can read my car's license plate at a distance of 34 feet from my Ultra. That's with the car stopped in the driveway.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I would love to get that, is there somewhere we could meet up to swap a couple cameras. Mine looks like the pic HowCome posted. At 12 ft I can read it if I zoom in on the plate itself but still not like the pic advertised in anyway. At 18 feet even zooming won't do it. I only need two that can if you have them lol
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can only read the plate if I view a video from the library and zoom in on the plate. And, the video must be created from a motion trigger. Manual recordings are not 4K, so I have to walk out near the car to trigger the recording. The resolution streaming local live 4K on an iPhone isn't good enough to read the plate for some reason.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Manual recording not in 4K? where do you find that information?
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure where it's documented, but that's the way it's always worked, as far as I know. Try making manual recordings and look for the 4K badge in the library. If local 4K streaming is enabled the record button is disabled. If local 4K streaming is off the recordings are 1080.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ok, Do you also use local savings? Wonder if this could be due to space limit for saving it to the cloud? @JamesC is there a specific reason to this?
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm not using the local storage at the moment. I suspect it has something to do with hardware limitations on sending multiple streams from the camera. If you are viewing in 1080 (camera->cloud->device), the camera cannot generate a second 4K stream to send to the cloud. If you are viewing locally in 4K (camera->device), the camera cannot generate a second stream to send to the cloud.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jsturess wrote:
Manual recording not in 4K? where do you find that information?
It isn't well documented, but it has been reported in several posts here.
It's easy to check, just make a manual recording, download it, and look at the resolution in the player.
-
Accessing Local Storage
1 -
Arlo Mobile App
258 -
Arlo Pro 3
1 -
Arlo Smart
166 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
270 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
293 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,755