Videos stored on Smarthub are not available

[dyran_1999]

I have this Arlo Ultra since 2020. I don’t have any problem with this until today June 13,2024. 

It just started recently that I can’t see my recorded videos on my arlo app outside network with error “videos stored on smarthub are not available”. I tried to resetup port forwarding arlo with my eero and still ended up port forwarding status unvailable. 

Other troubleshootings that I did were

resetting remotely both Eero and Arlo Smarthub and also reinstalling Arlo App. 

My ISP is Frontier 500/500. My router is Eero pro 6E.

Please help.

Thanks. 

[StephenB]

There is a known issue with port forwarding in the iOS app.  So if you are using an iPhone or iPad, then you've run into this.

[dyran_1999]

Yes, I am on my iphone. 

Will there be a fix patch for this?

Thanks. 

[dyran_1999]

Any update for this issue. 

I am really waiting. 

[StephenB]

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@dyran_1999 wrote:

Any update for this issue. 

I am really waiting. 

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I don't work for Arlo, and have no idea when they will fix this.