Video streaming "loading..." forever

[Jeff890]

Hi, on my arlo app, the videos never load when I try to play them from outside the home network, it does update the device status though such as thumbnail, battery levels etc.

I have tried this on a laptop, android app, iPhone app, all have the same problem, the strange thing is.. when i go to the camera video settings page, the camera video in there always work very smoothly and quickly...

any one has experienced this before and can share a fix?

thanks

[Jeff890]

an update, i am not even able to connect and view the video live in my home wifi (same network as the cameras)

To reduce the likeliness of this being a network issue on my end, i am running below setup:

- Asus RT-AC88U router

- 1000mb internet connection

- first arlo camera is within 30cm of the smarthub with no obstacle in between (wifi signal is full strength)

- second arlo camera is within 300cm of the smarthub with no obstacle in between (wifi signal has 3 out of 4 bars)

- my cellular download speed is 46mbps and upload at 10mbps

[TomMac]

I have seen this ( if you mean loading a vid from the library ) too... have not seen it via live view.

Over different browsers on home computer.  I have no fix, I do think it may be the far end with sending videos....

It did clear up a bit after a few days but stil now and then.

[Jeff890]

Thanks for your reply TomMacc, unfortunately that's not what I am referring to, it would be a smaller problem if it is.

It's the live video I try to view, it doesn't load at all, the rest all works flawlessly...

[jguerdat]

Have you power cycled the base? It's possible that resetting the whole system may be needed to clear out whatever weirdness is occurring.

[JamesC]

Jeff890,

DId power cycling as suggested help? Are you still experiencing this issue?

JamesC

[Jeff890 · Accepted solution]

Nope, that did not work either but I did find the reason/solution after testing for a few days..

Since it was cameras I bought, never had Arlo before, I was constantly changing the settings on the camera and I noticed whenever I change the camera settings, this issue would occur, not sure if the cameras need time to update the settings or what, but if it is it does take its time!... I mean I wouldn't be able to access it for a good few hours, sometimes only after a camera restart, it would come back..

So how I figured this out was, yesterday the cameras were working and I could view it from the street, then I changed one of the cameras settings and noticed it stopped working immediately.. but the other camera which i didn't touch, still works........ so its quite an ancient problem that we don't expect to happen to modern devices and at least for this price tag anyway!...

Anyway, i think Arlo needs to fix this, its quite amazing this is a problem that still occurs in 2019...