Verifying identity

[SKR78]

Hi all.

So a frustrating issue that hopefully someone has had and could fix easily as we are not having any joy!

My email is the one that the account is set up with and my partner has access to the account.

For some reason, I now cannot get into the app to view live cameras, etc - nothing has changed at all, but it tells me it doesn't recognise my device. 

It sends a push notification to my partner's phone and they accept it, I get and error message that something has gone wrong...

We have tried the different verification methods and still get the same error message.

The only thing that is different is there is a notification on my partner's phone under the PEOPLE tab that says RENEW ACCESS and when you tap on that it says her email address has expired.

There is nothing to tell you how to renew the email in either the app or in the dashboard.

HELP! We have no idea how to fix this as we've followed the instructions to no avail...

Is it a case of uninstalling, then reinstalling the app again?

Any suggestions gladly wanted!

[BrookeN]

I have reached out to support regarding the 2FA behavior you are seeing. Support will be reaching out to you as soon as possible.