VMS5440 Arlo 4 camera set

[Arlobubba]

Arlo locked up on my iPhone the other day so I deleted the app and reinstalled it.  The live view works fine but I cannot get to the videos recorded on my base station.  iOS 17.5.1.  iPhone 14Pro.  Arlo version 4.19 (8201)

[BrookeN]

Are you using a local sd card to store the videos. As there is no subscription on the account so there will be no videos stored in the cloud. 

No subscription

Arlo Ultra, Pro 3, and Video Doorbell come with a free Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.

https://kb.arlo.com/000062124/How-do-I-record-4K-videos-to-a-local-storage-device

[thomas642daniel]

Hello,

I read your question ,  It might help to try clearing the app’s cache. While iOS doesn’t have a straightforward way to clear its app cache, it typically does this by deleting and reloading apps.

Best regard,

Covered California