Using Arlo Pro and wanting to add SmartHub. Asking WPA2 password?

[LeveL]

Hello everyone,

Im using the arlo pro currently and wanted to add the arlo ultra base station to my app. When doing so its asking me for a WPA2 password to connect the new base station. Ive reset the base station and tried again with no luck. Still asking me for password. Has anyone had this issue before and how would i get around it.

Your help would be appreciated.

Thanks,

Nam

[jguerdat]

There's no reason to ever attempt to log into any base or hub. You simply use the Add New Device selection on the Devices card and choose the Base Staion/Hub selection to be able to claim the new hub. As long as the Ethernet cable is connected and the power is on with the hub's LED being blue you should have no issue. A password is never prompted for.

[TomMac]

As a PS, there is no password to access the base units... they are used by the cameras only ( even tho you get a request when trying to log in like a reg router )