Ultra recordings will not play back recordings on my iPhone

[TinayYA]

My Ultra will not play back recordings. Hit the play button and nothing’s happens. Rebooted the iPhone and nothing changes. Any suggestions?

[JamesC]

TinayYA,

Do you have the latest version of the Arlo mobile app downloaded and installed from the app store? What model iphone and what OS are you using?

JamesC

[TinayYA · Accepted solution]

All the latest and have Xs with 12.2. Ended up rebooting the base and Ultra camera.  It seems to all work now but the 2 videos still do not play.  My other non Ultra cameras never had a problem.  Maybe it’s fixed now.  Thanks. 

[JamesC]

TinayYA,

Is any kind of error message displayed when you try and play those two videos?

JamesC