Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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RB4 Aspirant
Aspirant

Ultra recording outside of activity zones

Records outside of zones! Resized zones squared them, it doesn’t matter, keeps recording everything on street. Cameras are upside down 180 view to help hide cords. We don’t want to lower cameras view, we want to be able to view street. Why is it recording outside of zones?

Message 1 of 22
Community Manager

Re: Ultra recording outside of activity zones

RB4,

 

Could you post a screenshot from the cameras perspective, showing the zones you've created? This might help us better understand your specific environment.

 

JamesC

Message 2 of 22
Aspirant

Re: Ultra recording outside of activity zones

Screen Shot 2019-07-04 at 4.33.45 PM copy.jpgScreen Shot 2019-07-04 at 4.29.01 PM copy.jpg i have the same problems too. i will attach some screen shots on my activity zone and cars are still being captured outside the activity zone. 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 3 of 22
Tutor

Re: Ultra recording outside of activity zones

JamesC 

 

Do you know if activity zones works properly when connected to power? I am considering buying cables because it does not work at all with premium sub. on battery. 

 

Cheers 

Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 4 of 22
Tutor

Re: Ultra recording outside of activity zones

Here i send 2 pictures. One showing activity zone and one showing recording. Settings: Only animal, powered connection. It is very clear that activity zone does not work even og power. What a disappointment. Uten navn.pngUten navn 1.png

Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 5 of 22
Tutor

Re: Ultra recording outside of activity zones

This tripped me up for a while but I’ve finally figured it out. This is by design. Activity zones are meant for smart notifications only. Outside activity zones the camera still records motion, vehicle, people, etc but simply does NOT send you an alert.
Message 6 of 22
Tutor

Re: Ultra recording outside of activity zones

are yon on ac or battery?
Message 7 of 22
Aspirant

Re: Ultra recording outside of activity zones

im on AC power

Message 8 of 22
Tutor

Re: Ultra recording outside of activity zones

So if i understand you correct. When on AC your motion outside of activity zone does not send you a notification? Correct?

Message 9 of 22
Tutor

Re: Ultra recording outside of activity zones

Why would arlo choose to record outside of activity zone when it allready knows that the points of interest are in the zone? 

Message 10 of 22
Tutor

Re: Ultra recording outside of activity zones

Cause this company is stupid. I’ve had so many issues with this arlo ultra camera that I’m ready to smash them
On the ground
Message 11 of 22
Tutor

Re: Ultra recording outside of activity zones

Does your library fill up with motion outside of the zone? But notifications are only received when motion in zone? So arlo is actually throwing money out the window by saving thousands of files on their servers and at the same time producing ton of co2 emissions. LOL 

Message 12 of 22
Tutor

Re: Ultra recording outside of activity zones

Right now im testing my ultra with activity zones on battery. And it seems as if motion outside zones does not record and end up in library. Has there been som server processing update newly?

Message 13 of 22
Aspirant

Re: Ultra recording outside of activity zones

Same with battery powered. Keeps recording all zone

Message 14 of 22
RB4 Aspirant
Aspirant

Re: Ultra recording outside of activity zones

Thank you for uploading your photos, mine looks just like yours but my photos wouldn’t upload. I have the exact same problem as you. Still waiting for a solution or fix from Arlo. I do not want recordings outside of the zones

Message 15 of 22
RB4 Aspirant
Aspirant

Re: Ultra recording outside of activity zones

It’s so frustrating 

Message 16 of 22
RB4 Aspirant
Aspirant

Re: Ultra recording outside of activity zones

Aggravating that Arlo won’t fix this

Message 17 of 22
Aspirant

Re: Ultra recording outside of activity zones

I have arlo pro 2 as well, when i setup the activity zone it wont record anything outside it until some motion is detected in the specific area. will be returning my arlo ultra to bestbuy. 

Message 18 of 22
Guru

Re: Ultra recording outside of activity zones

You do understand that's exactly how zones are supposed to work, right? You are eliminating detection outside of the zone so you only get recordings/notifications for motion inside the zone.

Message 19 of 22
Aspirant

Re: Ultra recording outside of activity zones

Yes I understand it 100%. As you can see in my previous post it is still recording outside the boxes. I tried to tell the camera not to record anything passing on the street. Thats why its going back to bestbuy

Message 20 of 22
RB4 Aspirant
Aspirant

Re: Ultra recording outside of activity zones

Yes, if only it worked that way! It’s recording everything inside and outside the zones.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 21 of 22
Aspirant

Re: Ultra recording outside of activity zones

Hey everyone ... 

 

I posted this in another thread, but wanted to add it here as well.  Based on feedback from Arlo support in the other thread, I found a solution to this:

So I have been fighting this very same thing for a few months, including spending over an hour on the phone with tech support.  Everything worked fine when I originally installed, but when I took my camera down the first time to charge the battery, after putting it back in place, I could never get this to work right.


I just gave up.  Notifications were fine, but recording EVERYTHING when motion happened outside the zone, especially since the camera faced a street, would burn up my battery charge too quickly.

SOLUTION:  as the tech team noted above, changing the zone from the convoluted, follow the contour of the shape perfectly, zone, to one that was essentially a tall rectangle (less geometric) solved this for me immediately.  I even had to increase sensitivity again to trigger the recording faster.  The Arlo support team says this is a known issue ... if the zone is too "geometric" it will cause the software to not recognize the zones so there solution is to make it more "box like".

Now, I think this stinks.  After all, the benefit of the Ultra is the higher number of "points" that you can use to shape your inclusion zone to make it more "exact".  Turns out it did the opposite and made it useless.

I still need to experiment with just how "crazy" you can make the shape and still have the camera function right, but for now, making the zone a rectangle worked well enough.  What I ended up doing is creating multiple, overlapping square/rectangle zones that covered my area that I wanted to trigger in.  That seems to have solved this for now.

Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 22 of 22