Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
Hey everyone, I have noticed that when I set the recording settings to record until motion is no longer detected, the camera only record for 15-20 seconds even if there is still motion and then starts a new recording. This results in so many short videos of a single event instead of one video that captures everything which is what the setting description implies should happen.
I have also tried different motion sensitivity settings and get the same outcome.
Is this an ongoing issue or is there a work around?
The camera has to detect motion, not your eye. Speed, distance and direction of motion all gets in there. You can manually test this by moving through the FOV to determine where motion stops being detected as well as how long motion can stop before recording stops (my tests indicated ~5 seconds).
Otherwise, using a timed recording is likely the best answer.
Don't think mine follow the 5 sec test. I've had mine stop during non stop motion, even me working in my flowers right in front of a camera. Left it activated just to see what got recorded and what I got was what was described, a series of recordings. Did the timed recording for 4 months but with the current issues there seems to be recording problems when a series of cams are triggered, say a car or even a person triggers 3 cams in a row. My experience anyway.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.