Ultra face plates

[Oooooooooooo]

• Really regret buying Arlo biggest bits of junk out there are you able to buy face plates for them yet as all 4 of mine have broken the plastic that  the screws go into from 

[StephenB]

---

@Oooooooooooo wrote:  
there are you able to buy face plates for them yet as all 4 of mine have broken the plastic that  the screws go into from

---

You can buy new mounts, but not just the face plates.

If you are using the magnetic mounts, then consider switching to the screw mounts.

If you are using screw mounts with the standard housing (not the "total secure mount" that is integrated with the housing), then you can use third-party mounts if you prefer.  The screw threads in the camera housing are standard.

[Oooooooooooo]

I don’t know if you get it  but I need face plates as the bits of plastic where the screws hold it in have broken so it dosnt seal so don’t know how a mount is going to help at alll 

[Oooooooooooo]

Please not more stupid responses I NEED FACE PLATES FOR THESE EXPENSIVE BITS OF RUBBISH not mounts or anything else just Faceplate

[jguerdat · Accepted solution]

If you didn't muck about with the screws (how did you figure out what the problem was?) this could explain the rash of cameras with moisture inside. 

The best way to take care of the issue is to contact official support for replacements. Use the app to go to Settings, Support. If in the US or Canada you can also call directly:

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST

[Oooooooooooo]

On one of them I ddnt even touch it had solar panel hooked upto it they broke let moisture in then short circuited against the aluminium piece at the bottom

I ddnt muck around with the screws on other ones it was from taking the battery out the oring sticks that you could blame my nail for trying to flick camera out of housing but when one done it all on its own I’ve gone to something actually decent which is hikvision only trying to source faceplates as I have bout $ 1500 worth of arlo junk and can at least something for them  

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.