Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra Charging issues

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Cmurphy512
Aspirant
Aspirant
I recently purchased (3) Ultra bundle have nothing but issues charging these. I just had to go out buy another “outdoor” charger and after 2 weeks this is not working either. Are these unable to charge when it gets cold out?
Model: VMS5340 | Arlo Ultra 3 Camera Kit
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michaelkenward
Sensei Sensei
Sensei

A couple of related discussions at different extremes:

 

"your camera needs to warm up before you use it" i... - Arlo Communities

 

Read article about Arlo Pro not affected by heat. ... - Arlo Communities


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
JamesC
Community Manager
Community Manager

Cmurphy512,

 

Low temperatures can prevent your cameras from charging. For more information on this, take a look here: How do I keep my Arlo batteries charged in cold weather?

 

JamesC

JesperDV
Aspirant
Aspirant

I have the exact same issue with my cameras, none are charging. Then unplugging and plugging the battery sometimes helps, but I have to do a lot of times... a lot like 20-30 times and then just maybe. Lately however this does not help. I have tried charging different cameras, switching hubs and batteries nothing works. I have tried using an Apple iPad charger instead, but nothing works... this camera really has severe issues with charging.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
jguerdat
Guru Guru
Guru

I've had a couple of occasions where I cleaned the contacts on both the camera and charger connector to reliably make it work.  Otherwise, use the Contact Support link at the bottom here for a possible hardware issue.

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