Ultra Cameras w/ VMB5000 base increasingly unstable

[MDVolle]

I have four Ultra cameras and a VMB5000 base - all firmware shows current - 

Issues;

Cameras increase and decrease in motion detection sensitivity and range from triggering all the time even set to 30 or not triggering at all even set to 100 - have to remove and re-add which works but doesn't last - have repeatedly missed critical events over last 3 months - Re-subscribed to see if that would improve things but hasn't

Camera status - battery/wifi strength/last image- doesn't update reliably - even showing zero battery and very low WiFi but once live, battery is full and signal is good

Have to remove and re-add at least one camera every week to fix something. Often requires manually syncing the camera for it to be found

Base starts flashing orange but all cameras show connected and are available live

At least once a week the iOS app comes up with all devices off line - even with base showing blue light

I re-subscribed to the on-line service but it degraded my local recordings to 2K (this was NOT mentioned and is completely unacceptable - but from other posts I already know your "answer" is to pay more for the higher level service)

Camera status and settings show different values when accessing from phone or web - and changing a value may or may not actually save in the cameras - issues from both tools 

When the system works, the quality is good but motion detection is slow and imprecise - its better if using the zones but it isn't practical to have AC power at every battery powered camera

OVERALL - the performance when working is good but the service, inconsistency and hiding advertised features behind subscriptions and conditions has been extremely disappointing - My opinion of the system has decreased slowly and continuously since the first week(years ago at this point) and I couldn't recommend this to anyone - As a security system, reliability and consistency are essential and that seems to be decreasing - not improving with updates and firmware releases. I am in a rural area with limited competing signals but signal strength jumps from poor to excellent at random and the base is 20 feet from any other signal source.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.