Ultra 1 camera kept appearing in two of my VMB5000 SmartHubs

[Sheppeyboy]

I have spread my Ultra 1 and 2 cameras across 3 x VMB5000 SmartHubs. I am long term Arlo user since 2018 (when it was Netgear, Arlo Pro) with Arlo Elite subscription.

About a month ago I noticed on the ARLO APP one of my Ultra 1 camera PATIO DOOR kept appearing in two of my VMB5000 SmartHubs despite numerous attempts to remove it from the 2nd SmartHub! I can change the camera settings in the MODE options on both of the SmartHubs. I set the MODE (ARMED – DISARMED) on each SmartHub independently so having the camera in two SmartHubs causes problems. I have read it’s not possible for one camera to be sync’d to two SmartHubs! See Photos

The Ultra 1 camera (Hardware H6) in question has the same Firmware 1.070.52.1_35_1bdb65f as my other Ultra 1 cameras.

To try and fix the issue I have tried:

• Resetting the Ultra camera to factory settings several times, leaving the battery out overnight, reset to factory settings again in the morning and sync’d to the correct SmartHub.
• Changing the Ultra camera name to several new names and sync’d to correct SmartHub.
• Restarting the two SmartHubs several times and then sync the Ultra camera again.
• I added a spare Ultra 1 camera using the same camera name and everything works fine so the problem follows the same camera

Any ideas to solve this problem would be great, thanks

[Sheppeyboy]

Sorry, added wrong picture , here is correct 2nd picture showing other hub      

[ShayneS]

Which version of the Arlo app do you have installed? Does this show on the web as well? 

[Sheppeyboy]

Thanks for reply, I have the latest version IOS App updated earlier today, not tried the web as I rarely use it, will add that suspect camera again and view off the web, can't understand why it would be different on the web as its only 1 specific camera?

[Sheppeyboy]

As suggested I have now added the Ultra camera (Called it TEST) into one of my SmartHubs on the WEB and it still shows on two of my SmartHubs, see pictures, wherever I add this single camera it is added into two of my SmartHubs ????

[ShayneS]

Thanks for the update and pics. I have provided this to the Arlo Development team so they can take a further look. 

[Sheppeyboy]

Thanks for your help