Arlo|Smart Home Security|Wireless HD Security Cameras

Temperature below freezing no notification for paused charging

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Jankovichs
Apprentice
Apprentice
I'm not getting notified when my cameras pause charging at below freezing (0 Celsius) and then battery dies quickly even tho system is 4 months old!
And some of my cameras pause charging at +2 Celsius
Model: VMC5040 | Arlo Ultra Wire-Free Camera
JamesC
Community Manager
Community Manager

Jankovichs,

 

If the camera is too cold to charge, you should see an error message on the camera widget on the devices tab.

 

For more information on the temperature thresholds for cameras to continue charging, take a look here: How do I keep my Arlo batteries charged in cold weather?

 

JamesC

StephenB
Guru Guru
Guru

@JamesC wrote:

If the camera is too cold to charge, you should see an error message on the camera widget on the devices tab.

 


Note that you won't get a notification - you need to open the app or web client to see the message.

Jankovichs
Apprentice
Apprentice
What does error message say ?
Didn't have any... camera just went discharged and went offline While still being connected to power !
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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