Smarthub and Arlo HD cam vmc3030 sync issue

[DJHasis]

Hi!
I just bought a new Ultra Smartbase VM5000r4 but for some reason I can't connect my old Arlo HD vmc3030 cam to it. But I can connect it to my old vmb3500 base.
Atleast my Pro 2 cam VMC4030P works with the ultra base.
So should the Ultra Base be backwards compatible with older than pro cam models?

[TomMac]

It should be backward compatible

[DJHasis]

Is there a firmware issue or why ultra base can't find it?

[JamesC]

DJHasis,

What is the LED behavior on the vmc3030 when you attempt to sync? It's possible the batteries are too low for the sync to complete. Try inserting a fresh set of batteries to see if you still experience the same behavior.

JamesC

[DJHasis]

When I press the sync button while the app tries to find the cam for the ultra, blue led starts to blink and after a while it blinks rapidly for a moment and stops.
Batteries are about week old, 78 % the app says. But if you want I can buy a new set of batteries and retry.

[JamesC]

DJHasis,

Have you removed the cameras from the vmb3500 and powered it down before attempting to sync to the SmartHub?

JamesC

[DJHasis]

I removed my cams from vmb3500, removed the ac cable and tried to connect the cams to vmb5000 but still the old cams can't connect.

Now when I tried to reconnect the old cams to old base it fails when naming devices. And now when I go back to mainview on the app I can see the cam already connected to vmb3500 with the old name.

Is there a reset button on these cams and does the vmb3500 also have a reset button?

[JamesC]

DJHasis,

Given the troubleshooting steps you've already performed, I recommend that you contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[TomMac]

Just tested older camera on Ultra Hub.... no issues other than it requested a FW upgrade ( which it did ).

Did it via web prgm on Win10 computer