Smart Premier Plan in Singapore, purchase kit in US

[tc81]

Hi, my smart premier plan wasn't automatically applied when i set up my arlo ultra. How do i fix this and get my free year? I'm based in Singapore, but bought my unit in the US, thanks

[JamesC]

tc81,

To be eligible for the included free 1 year subscription plan, the Arlo Ultra kit must be set up in the same country in which it was purchased.

JamesC

[tc81]

Hi James,

thanks for getting back to me. Don’t understand why this is the case though. Regardless of where I’ve purchased the Ultra, I should still have the plan or the offer equates to false advertising.

More importantly the same plan is available where I am as well so this shouldn’t be an issue for Arlo. It feels like the consumer is being punished for being mobile and that doesn’t seem like a fair business practice.

So my question remains - how do I get credited for the free year which I am entitled to?

Thanks!

[JamesC]

tc81,

If you would like to inquire further on this topic, please contact the Arlo Support Team. You will find several options for contacting support in the provided link.

JamesC