Arlo|Smart Home Security|Wireless HD Security Cameras

Since the latest update to the ios app the battery indicator has disappeared on iPad

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jscunningham
Apprentice
Apprentice

Since the latest update to the ios app the battery indicator has disappeared on iPads. It’s not on the main device screen with the cameras or in the device settings. It still shows on an iPhone. 

Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4030P | Arlo Pro 2 Wire-Free Camera, VMC5040 | Arlo Ultra Wire-Free Camera
TomMac
Guru Guru
Guru

Running latest versions of iOS app and iOS on iPad mini.... all working fine 

 

is it one of the cameras or all?

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jscunningham
Apprentice
Apprentice

I'm also running the latest iOS software (13.5.1) and Arlo app (2.17 (441)). The battery indicator doesn't show up on any of the cameras or when you go in to device settings for individual cameras. It is only on my iPad 11" Pro. No issue on my iPhone.

JessicaP
Arlo Moderator
Arlo Moderator

Hey jscunningham,

 

Could you provide a screenshot that shows you're not seeing the battery indicator on your iPad Pro?

jscunningham
Apprentice
Apprentice

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JessicaP
Arlo Moderator
Arlo Moderator

Thanks for those screenshots. I would suggest to contact the Support Team so they can further investigate this issue. You will find several options for contacting support in the provided link.

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