Arlo|Smart Home Security|Wireless HD Security Cameras

Recordings Not Showing Arlo Ultra

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farmerbrown
Aspirant
Aspirant
This is for the Ultra camera which was not an option for the model in the form when trying to post this.

After adding a third Ultra camera I’m having a problem with recordings not showing for that camera. I have to close the App and then log back in to see the recordings. After viewing some of them they then disappear again and I have to close the app then log back in. I had to do this 8 times to view 21 videos.

Firmware is up to date on all 3 cameras and the hub. The ios app is up to date.

Any suggestions?
Model: VMC3030 | Arlo Wire-Free Camera
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JamesC
Community Manager
Community Manager

farmerbrown,

 

Are you seeing this happen after simply viewing clips or are you also deleting clips?

 

JamesC

farmerbrown
Aspirant
Aspirant
Hi JamesC,

It happens under both circumstances, deleting or viewing. I haven’t noticed a pattern.

Thanks very much for your help.
Model: VMS5340 | Arlo Ultra 3 Camera Kit
JamesC
Community Manager
Community Manager

farmerbrown,

 

The development team is currently investigating reports of this issue. I will provide an update as soon as I have more information.

 

JamesC

JamesC
Community Manager
Community Manager

farmerbrown,

 

This issue should be resolved with the latest release of the iOS mobile app. Please visit the app store and make sure you're up to date with the latest version.

 

JamesC

gurpartapsaggu
Aspirant
Aspirant
Hi
Can we see the full playback of the day in arlo ultra??
Model: VMS5240 | Arlo Ultra 2 Camera Kit
jguerdat
Guru Guru
Guru

If it's AC-powered and you subscribe to CVR, yes.

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