Arlo|Smart Home Security|Wireless HD Security Cameras

Recording in 2k and not 4k

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Gavin_b
Tutor
Tutor
Hello

After the latest app update
I have another problem
My recordings are only in 2k and not 4k to the cloud and local, any help please
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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ShayneS
Arlo Moderator
Arlo Moderator

Hi Gavin_b

 

Thank you for this info. After looking in to your report, it appears that you have zoom enabled & this is affecting the 4k badge to not be displayed. Your resolution is slightly lower than 4k (by a few pixels). If you want/can remove the zoom you should have the 4k badge & resolution again. We're looking into making it more apparent that Zoom will affect 2K/4K badge/resolution.

 

Thank you

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