Arlo|Smart Home Security|Wireless HD Security Cameras

Purchase Premium Video Recording Error

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TNMasterplan
Tutor
Tutor

On the Arlo website, when I click the Premium Video Recording (Sign Up Now) button, I get the below error.

HTTP Status 404 - /account/v3/&_ga=2.119340682.243850067.1558096291-1371871752.1558096291


Screen Shot 2019-05-18 at 11.05.17 AM.png
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JamesC
Community Manager
Community Manager

TNMasterplan,

 

Are you using a mobile device or the web browser from a computer? Can you provide a screenshot?

 

JamesC

TNMasterplan
Tutor
Tutor

I am on Web Browser Firefox 66.0.3 -- Now the page does not throw the error, but when I click the Shop Now, it takes me to my subscription page with no option to purchase Premium Video Recording


Screen Shot 2019-05-21 at 2.18.32 PM.png
JamesC
Community Manager
Community Manager

TNMasterplan,

 

From that page, click "Change Plan", this will take you to your account level plan (you don't want to make any changes to this, simply click continue). You should then see the PVR option.

 

JamesC

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