Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Purchase Premium Video Recording Error

On the Arlo website, when I click the Premium Video Recording (Sign Up Now) button, I get the below error.

HTTP Status 404 - /account/v3/&_ga=2.119340682.243850067.1558096291-1371871752.1558096291

Message 1 of 4
Community Manager

Re: Purchase Premium Video Recording Error

TNMasterplan,

 

Are you using a mobile device or the web browser from a computer? Can you provide a screenshot?

 

JamesC

Message 2 of 4

Re: Purchase Premium Video Recording Error

I am on Web Browser Firefox 66.0.3 -- Now the page does not throw the error, but when I click the Shop Now, it takes me to my subscription page with no option to purchase Premium Video Recording

Message 3 of 4
Community Manager

Re: Purchase Premium Video Recording Error

TNMasterplan,

 

From that page, click "Change Plan", this will take you to your account level plan (you don't want to make any changes to this, simply click continue). You should then see the PVR option.

 

JamesC

Message 4 of 4