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Hi. I bought today the Arlo Ultra and i am extremely disappointed. The motion sensor does not see me in more then 5-6 meters. I have also an Arlo HD and it’s better then the Ultra. The sensor detects even in 10 meters. The video quality of the Ultra it’s the best....but for what good if it doesn’t detect. And i don’t receive notifications from the app when the alarm is triggered. Also it doesn’t record in the library as the Arlo HD does. And the record button from the live image seems it has disappeared to. I attach a picture from 10 meters hight, the same spot where the Arlo HD trigger the sensor even in the dark.
Ok. Than i want to see the list with the eligible countrys ( that you don’t have). The list should not be the same with the “ Worldwide Service Plan Pricing”. Plan Pricing it’s a different thing. I have also an Arlo HD that works great in Romania. It saves recordings in the library and the app gives me notifications when the sensor is triggered. The Arlo 4k does nothing of the above. I,v remove the cameras from the app and then install them again. I have remove the device from the app and install it again. Nothing.... no notifications. Or the device was defective...or you have an app error.
Given the issues you are experiencing, I recommend contacting the Arlo Support Team to inquire further. You will find several options for contacting support in the provided link. Please let me know if you need assistance opening a case.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.