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No video in library

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  • ‎2019-10-22 12:13 PM
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Agent4280
Follower
Follower
‎2019-10-22 12:13 PM
Today I continue to get motion notifications but when i go to my library there are no videos coinciding with the alert. I did a manual record and that showed up in my library without issue. Any suggestions?
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JamesC
Community Manager
Community Manager
‎2019-10-22 03:17 PM

Agent4280,

 

Try rebooting your SmartHub. Do you still experience the same behavior?

 

JamesC

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Kammfam
Luminary
Luminary
‎2019-10-22 03:35 PM

This has been an issue for a lot of people. After weeks of back and forth, Arlo is saying that it's a problem with the base station, and they are sending me a new one. We'll see if that fixes the problem.

 

https://community.arlo.com/t5/Arlo-Ultra/Camera-recording-but-no-video-on-portal-New-thread/td-p/171...

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