Can’t record at all with the cloud or local

[Tee3]

I purchased my camera kit on amazon. The set up was pretty easy. I noticed my library was empty and my SDcard have nothing on it. I call customer service about my issue and I was told because of my region where I live, no cloud subscription is available. Now I’m trying everything to get it to work locally and still nothing. I really need some advice and help on this please.

[JamesC]

Tee3,

Arlo Ultra cameras require a subscription for recordings to be stored on the cloud. Subscription plans are not available in all countries. For more information on subscriptions and where they are available, take a look here: What are the available Arlo subscription plans and how much cloud recording is available?

Take a look at page 50 on the user manual here for more information on how to set up local storage: Arlo Ultra User Manual

JamesC