Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Night vision constantly turning off and on

Night vision constantly turns off and on for one of my cameras. It happens several times a minute. Each time it turns off and on there is a loud clicking noise which is getting very annoying. I have inserted a video below in which you can see the infrared light go off and on several times. I've tried turning off night vision manually in the camera settings but it always turns itself right back on.  It has been doing this since I bought it on release day. 

 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 1 of 6
Community Manager

Re: Night vision constantly turning off and on

Uribees,

 

Is this intermittent behavior or does this happen all the time? If you log in using the web client and toggle of the night vision, doe you still experience the same behavior with it automatically turning back on?

 

JamesC

Message 2 of 6
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Re: Night vision constantly turning off and on

Hi @JamesC. It does not seem to happen all the time. Maybe a few times a week for about an hour at a time. When I go on to the web interface the night vision toggle is greyed out and it does not let me turn it off. Please see attached image
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 3 of 6
Community Manager

Re: Night vision constantly turning off and on

Uribees,

 

Try removing and resyncing the camera. After the resync, test to see if you still experience the same behavior.

 

JamesC

Message 4 of 6
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Re: Night vision constantly turning off and on

@JamesC I tried your advice and it is still having the same issues as my previous post.
Message 5 of 6
Community Manager

Re: Night vision constantly turning off and on

Uribees,

 

I will reach out to you in a private message to gather more information.

 

JamesC

Message 6 of 6