Motion without recording

[RSC1]

Why am I getting frequent motion detection notices, but no recordings?

[JamesC]

RSC1,

How often is this happening? Do the recordings never arrive or are they late? Does it happen for all cameras?

JamesC

[RSC1]

Since 11:53 EST. I’m getting motion notifications and seeing the ball and SD card symbols turning orange, but nothing appears in my library.

[JamesC]

RSC1,

Try rebooting your SmartHub. Are you still seeing the same behavior?

What mode are you using (default Armed or a custom mode)?

JamesC

[Kammfam]

Check your SD card. They are probably there. Arlo doesn't have a clue why this is happening to people.

https://community.arlo.com/t5/Arlo-Ultra/Camera-recording-but-no-video-on-portal-New-thread/td-p/171...

[RSC1]

I had rebooted remotely and it seems to be working, but there’s a six minute lag until it hits the library.

[VCG]

Try a power cycle on hub, that worked for me. Not a remote restart.

[RSC1]

Yep. That’s what I’m about to do. I was at work and could only restart it remotely

[Xquzme]

I noticed this as well last night on my system.  It shows motion 7 hrs ago but no recordings.  I have rebooted my hub by unplugging for 20 seconds then rebooting. We will see if it helps to rectify some of the issues.

[Xquzme]

Well, that didn't seem to rectify the issue.  Again, I see a vehicle drove by 1 hr ago on my app and no recorded video in my notifications.  

[VCG]

It helped a little for me then I put all cameras back to the factor settings. Such as record until motion is done, and only activating that one camera that sees motion and not others too. Video to library still takes about 5 minutes.