Arlo|Smart Home Security|Wireless HD Security Cameras

Locked out from my account

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maol
Aspirant
Aspirant

I've 2 different account at Arlo and both have ben locked out and not possible to login with. Im not sure how to get in touch with Support and ask for help. Can someone at support help me unlock my account and explain why they been locked from the beginning?

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maol
Aspirant
Aspirant

In addition when trying to login to MyArlo I got the error message Unknown error.

BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

 

 

reyans428guar
Aspirant
Aspirant

It’s possible support is hidden due to eligibility—verify your subscription or when the camera was activated.

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