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LOST RMA
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Seems Arlo has a major issue in the RMA process...
I have been chasing my RMA ( 7167062 ) for over 3 weeks now... thats 3 weeks+ of downtime. Most times I contact someone they send me a new case number so I now have: 42177691, 42105557,42173828,42151448,42146049, and 42100116.
The email I was sent for my RMA said I needed to post it back at my own cost with tracking. so I did. a few days later I received a pre-paid return satchel ?!?!?! That would've been useful information before i posted mine back.
My tracking shows my return was received at their depot on the 10th... but Arlo are claiming it was never "checked in"... As I keep telling them, whats that got to do with me? if you've lost it... it was after it was received.
over a month now of no security cameras or doorbell...and going round in circles with Arlo.
has anyone any advice on which governing body needs to receive complaints / reports of mishandling customers / Companies not fulfilling warranty returns etc?
Tia
... wow, just wow.... everything i try to do regarding this has problems, even posting this message in the community board requires a label but there are no suggestions and wont let me create one #palmface
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Hi paulthemann,
Are you still having problems with your RMA? Please let us know if you still have issues.
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Absolutely disgusted at the quality of customer service from Arlo... Have never experienced anything like it.
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Let me reach out to you via private message to gather more information from you.
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I live in Canada and am having the same problem-allthough I did not get a prepaid return bag. This is process is especially frustrating since they don't seem to have an escalation process. Every time I try and find out what is going on with my RMA, I start from scratch. I have new been with my doorbell for almost 2 months and confirmed delivery of my RMA 2 weeks ago. Arlo's products a re great when they work, but their after sales service is terrible!
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