Seems Arlo has a major issue in the RMA process...
I have been chasing my RMA ( 7167062 ) for over 3 weeks now... thats 3 weeks+ of downtime. Most times I contact someone they send me a new case number so I now have: 42177691, 42105557,42173828,42151448,42146049, and 42100116.
The email I was sent for my RMA said I needed to post it back at my own cost with tracking. so I did. a few days later I received a pre-paid return satchel ?!?!?! That would've been useful information before i posted mine back.
My tracking shows my return was received at their depot on the 10th... but Arlo are claiming it was never "checked in"... As I keep telling them, whats that got to do with me? if you've lost it... it was after it was received.
over a month now of no security cameras or doorbell...and going round in circles with Arlo.
has anyone any advice on which governing body needs to receive complaints / reports of mishandling customers / Companies not fulfilling warranty returns etc?
... wow, just wow.... everything i try to do regarding this has problems, even posting this message in the community board requires a label but there are no suggestions and wont let me create one #palmface
Absolutely disgusted at the quality of customer service from Arlo... Have never experienced anything like it.