Issue with Local Recording After Recent Update on 03/11/25

[sabdelmoumen]

Issue with Local Recording After Recent Updat

I noticed that my Arlo camera stopped recording locally on the same day your version update was pushed on 03/11/2025. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

Your assistance would be greatly appreciated.

Best regards,

[sabdelmoumen]

 

 

 

[sabdelmoumen]

Please find above pictures for more details. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

[StephenB]

---

@sabdelmoumen wrote:

Please find above pictures for more details. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

---

It looks like the base isn't seeing the microSD card.  Have you tried removing it, and connecting it to a PC?  If the PC offers to repair it, let it do that.  Then put it back into the smarthub.

Maybe also restart the smarthub if you haven't tried that.

[sabdelmoumen]

I have tried all the solutions you mentioned, but no luck. It is strange that the recording stopped working the same day the update was pushed on 03/11/25, as shown in my pictures. This makes me think the software update might be the cause.

[StephenB]

---

@sabdelmoumen wrote:

I have tried all the solutions you mentioned, 

---

When you connected the microSD card to your PC, were you seeing recent recordings on the card?  

That info would help sort out whether this is a recording problem or a playback problem.

[sabdelmoumen]

There have been no recordings since the software version update released on 03/11/25.

[StephenB · Accepted solution]

---

@sabdelmoumen wrote:

There have been no recordings since the software version update released on 03/11/25.

---

And you checked that on the PC (browsing the microSD card)?

Or is that just what you are seeing in the app?

[sabdelmoumen]

@StephenB , It started working on its own, and it seems the issue has resolved itself. Thanks for your help!