Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Intermittent Ticking Noise On AC Power

Reply
Discussion stats
  • 1 Reply
  • ‎2019-10-06 05:21 PM
  • 911 Views
  • 0 Likes
  • 2 In Conversation
Redpower187
Apprentice
Apprentice
‎2019-10-06 05:21 PM
When all three of my Ultra cameras are plugged in to AC power using official Arlo Ultra Outdoor Charging Cables, there is an intermittent ticking noise every second or so. Appears on live view and on recordings.

On battery only, the noise disappears.

@JamesC
Is this a design flaw or something that could be fixed with a firmware update?
Labels:
0 Likes
Reply
Message 1 of 2
911
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2019-10-07 09:21 AM

Redpower187,

 

From your description, this is likely normal behavior when a charging cable is connected to the camera. How loud is the sound? Can you provide a clip for when the camera is plugged in vs when it is not plugged in so we can better understand the issue?

 

JamesC

0 Likes
Reply
Message 2 of 2
894
Discussion stats
  • 1 Reply
  • ‎2019-10-06 05:21 PM
  • 912 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.