Arlo|Smart Home Security|Wireless HD Security Cameras

I can’t access my yearly free plan for my ultra

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Akaanc Aspirant
Aspirant
I just bought ultra with 4 cams from amazon. But it came without a smart plan.

As I know ultra comes with a free 1 year subscription but mine doesnt have it. How can ı solve the problem?
JamesC Community Manager
Community Manager

Akaanc,


To be eligible for the free 1 year plan subscription, the system must be set up in the same country from which it was purchased.

 

What country are you attempting to set up the system in?

 

JamesC

Akaanc Aspirant
Aspirant
Bought from usa and using in turkey.

Cant you just activat subscription? If i knew that I wouldnt buy this set.
JamesC Community Manager
Community Manager

Akaanc,

 

Subscription plans are not available in Turkey. For more information, take a look here: Arlo subscription plans and cloud recording

 

JamesC

Akaanc Aspirant
Aspirant
Since I already bought the product and its only a subscription service you can enable it from there. Also it was in the price of the product.

It’s not mentioned that those products doesnt work outside of usa. So at least I would like to have it for that one year.

JamesC Community Manager
Community Manager

Akaanc,

 

This is incorrect. Subscription plans cannot be applied to accounts in countries where subscriptions are not available.

 

If you would like to inquire further on this topic, please contact the Arlo Support Team. You will find several options for contacting support in the provided link.

 

JamesC

 

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