HomeKit and direct storage access

[Cwmmmm]

I’m up to date with everything, my iOS, the app, the base station and all of the cameras. Neither HomeKit or direct storage access works. I’ve restarted my base multiple times and it’s still not working. Any ideas on what to do? Should I delete the smart hub and reset it up again?

[JamesC]

Cwmmmm,

At what point are you experiencing an issue? Can you provide more details?

Are you following the instructions listed here when setting up each feature?

What is Direct Storage Access and how do I use it?

How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Cwmmmm]

With direct storage access, when I go from the cloud to the smart hub it shows a loading bar then always says “videos stored on smart hub are not available please check your connection settings” and every time I try to access local recordings it’s on my home network same as the arlo smart hub. And with HomeKit the devices found loading spin thing just keeps spinning and never finds any devices.

[Cwmmmm]

HomeKit just keeps searching

[Cwmmmm]

Local storage error message

[JamesC]

Cwmmmm,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[TheMo]

I have the same error message for direct storage. Same cameras and also iOS. Same error on both iPhone and iPad Pro.

Tried reformatting the SD but it’s still not working.

[Shrubb441]

If you haven't fixed this yet, I had same problem until I enabled port forwarding on my router and input the IP address of hub and specified ports. 

[jpmanciniii]

How did you do this

[StephenB]

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@jpmanciniii wrote:
How did you do this

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Details depend on your router.  What is the router's manufacturer/model?

[SassyS]

I'm having the same issue.  When I go to Arlo homekit setup I get the connection circle and it's just looking for my devices but it can't find it so no connection at all.