Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit and direct storage access

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Cwmmmm Luminary
Luminary
I’m up to date with everything, my iOS, the app, the base station and all of the cameras. Neither HomeKit or direct storage access works. I’ve restarted my base multiple times and it’s still not working. Any ideas on what to do? Should I delete the smart hub and reset it up again?
Model: VMS5240 | Arlo Ultra 2 Camera Kit
JamesC Community Manager
Community Manager

Cwmmmm,

 

At what point are you experiencing an issue? Can you provide more details?

 

Are you following the instructions listed here when setting up each feature?

 

What is Direct Storage Access and how do I use it?

How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Cwmmmm Luminary
Luminary
With direct storage access, when I go from the cloud to the smart hub it shows a loading bar then always says “videos stored on smart hub are not available please check your connection settings” and every time I try to access local recordings it’s on my home network same as the arlo smart hub. And with HomeKit the devices found loading spin thing just keeps spinning and never finds any devices.
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Cwmmmm Luminary
Luminary
HomeKit just keeps searching
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Cwmmmm Luminary
Luminary
Local storage error message
Model: VMS5240 | Arlo Ultra 2 Camera Kit
JamesC Community Manager
Community Manager

Cwmmmm,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

TheMo Aspirant
Aspirant

I have the same error message for direct storage. Same cameras and also iOS. Same error on both iPhone and iPad Pro.

 

Tried reformatting the SD but it’s still not working.

Shrubb441 Aspirant
Aspirant

If you haven't fixed this yet, I had same problem until I enabled port forwarding on my router and input the IP address of hub and specified ports. 

jpmanciniii Aspirant
Aspirant
How did you do this
Model: VMB5000 | Arlo Ultra SmartHub
Guru StephenB Guru
Guru

@jpmanciniii wrote:
How did you do this

Details depend on your router.  What is the router's manufacturer/model?

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