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Getting error message when trying to download videos from local storage on Arlo Android app 3.5.2

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  • ‎2021-07-28 09:51 AM
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ArloWatcher
Luminary
Luminary
‎2021-07-28 09:51 AM

@JessicaP 

Please note that I had to reboot my base station before the new release worked.

Seems SMS messaging not working to get access code, had to use email.

Great, now when trying to download videos from Smart Hub I get "There was an error obtaining your library. Arlo team is working on this issue."

 

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ArloWatcher
Luminary
Luminary
‎2021-07-30 09:26 AM

@JessicaP 

Just checked the App this morning, and it is working now. Did they find out what was broken?

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JessicaP
Arlo Employee Retired
‎2021-07-28 11:50 AM

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

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ArloWatcher
Luminary
Luminary
‎2021-07-30 09:26 AM

@JessicaP 

Just checked the App this morning, and it is working now. Did they find out what was broken?

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