Arlo|Smart Home Security|Wireless HD Security Cameras

Get notifications but no library form Ultra. Tried unplugging, restarting, removing, etc.

Reply
Discussion stats
  • 3 Replies
  • 170 Views
  • 0 Likes
  • 3 In Conversation
Vbarnesgirl
Aspirant
Aspirant

I get notifications but no library. I have completed all updates, unplugged, restarted, resynced, removed and reinstalled all cameras. Even uninstalled Base. Please help.
If no library how would you ever have pictures of the bad sources?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
jguerdat
Guru Guru
Guru

Do you have a subscription? The initial installation should have given you a trial sub which provides cloud recording. Once the trial is over and if you haven't subscribed to any plan, you can only get local recordings using a microSD card inserted in the hub. You can use the app (but not the web client) to view those recordings.

Vbarnesgirl
Aspirant
Aspirant
Thank You
How do I get subscription. Is the microSD card a better choice? Are they the same?
Also when you say use the app to see library? I am on the app. Thanks again.
Did not know anything about a subscription? Is that stated somewhere? Does it costs?
dcfox1
Master
Master

Go to smart plans an Arlo's site it also in the menu bar at  the top of this page.  The cost and options are there. 

Discussion stats
  • 3 Replies
  • 171 Views
  • 0 Likes
  • 3 In Conversation