Firmware update issue Arlo Ultra

[chantrybee]

The battery on my Arlo Ultra ran out. I recharged it and it says a firmware update is available but it will not show the camera as online. When I accept to install the firmware update nothing seems to happen. I have tried installing it 10+ times to no avail. So, I cannot currently use the camera.

Photos of the issue below. Thanks in advance for any advice.

 

 

[jguerdat]

Try rebooting your hub - that may or may not help. You could also use the remove/reset/reinstall process:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

ALso, what firmware is currently installed? An Ultra I checked is on 1.070.55.0_3_d62cfe0.

[Edinburgh_lad1]

I'd not reset anything just yet. 

If you can, bring the camera closer to the hub and let it sit nearby for 30 min or so. Afterwards, re-insert the battery. If this doesn't help, reboot the hub. If all failing, only then consider resetting devices.

[chantrybee · Accepted solution]

Many thanks - this worked!