Cannot turn camera on or off from app

[audude08]

The “device and off” toggle disappeared from settings. How do I re-add it to the app?

[StephenB]

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@audude08 wrote:

The “device off” toggle disappeared from settings. 

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Do you see "Library" in your app menu?  Or do you instead see "Feed" and "Dashboard"?

I have the "Feed" interface, and I do see the on/off toggle when I go to the Devices tab and select the camera settings wheel there.

[audude08]

I see “Feed” in my app.

[audude08]

I see “Feed” in my app.

[audude08]

 

But it is not showing on my end.

[StephenB]

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@audude08 wrote:

But it is not showing on my end.

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Odd.  Are you using the primary account?  Or are you using a "friend" account?

Also, what version of the app are you using?  Mine is 5.7.6 (9253)

[audude08]

I am using the “friend” or “shared” account. I am using the version 5.7.6

[StephenB]

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@audude08 wrote:

I am using the “friend” or “shared” account. 

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Has this account been granted "access rights"?

• https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

[audude08]

No, my mom is the primary holder. I just have granted access under my own account.

[StephenB]

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@audude08 wrote:

No, my mom is the primary holder. I just have granted access under my own account.

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I don't understand your answer.

If your mom granted you access rights when she shared her cameras, then you should be seeing the on/off control.

So I think the next step is for her to check that "Allow Access Rights" is switched on.

• https://kb.arlo.com/000062931/How-do-I-edit-my-friend-s-privileges-in-my-Arlo-account-Arlo-Secure-4-...

If it is switched on, then I think there is a bug in the app.