Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot stream 4K at home or view local library recordings

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doncarajo
Apprentice
Apprentice

Hi. This continues to be an issue for me. For the last few months 4K streaming doesn't work. I also I'm unable to see the local recordings on the hubs. This issue comes and goes over the years, I assume due to firmware updates. Very frustrating. Any updates?

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ShayneS
Arlo Moderator
Arlo Moderator

What is the error message you receive when trying to local live stream 4k?

doncarajo
Apprentice
Apprentice

No error message. Just no streaming in 4K. Although often I press play and nothing happens. Then I press play again and it works (not in 4K).

ShayneS
Arlo Moderator
Arlo Moderator

@doncarajo 

 

Have you tried toggling the local 4k live streaming option off/on within the app?

 

You can also try removing and reonboard the camera.

doncarajo
Apprentice
Apprentice

I have fixed the issue by uninstalling and reinstalling the Arlo app.

Discussion stats
  • 4 Replies
  • 428 Views
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  • 2 In Conversation