Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

Our camera is attached to the side of a another person's property and pointed at our property.  This is with their permission of course.  However, we are picking up their sounds and we don't want to pick up their sounds.  We only want video, no audio.  However there is no way to turn off the audio at the source or permanently.  I go to Settings/ My Devices / Audio Settings and have turned all three choices OFF however it is still ON when I go to Live View or Library.  

 

VMB5000r4 (Base Station)

Arlo Ultra H6 (camera)

Model: VMS5140 | Arlo Ultra 1 Camera Kit, VMB5000 | Arlo Ultra Base Station
Message 1 of 7
Aspirant

Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

Our camera is attached to the side of a another person's property and pointed at our property.  This is with their permission of course.  However, we are picking up their sounds and we don't want to pick up their sounds.  We only want video, no audio.  However there is no way to turn off the audio at the source or permanently.  I go to Settings/ My Devices / Audio Settings and have turned all three choices OFF however it is still ON when I go to Live View or Library.  

 

VMB5000r4 (Base Station)

Arlo Ultra H6 (camera)

Model: VMB5000 | Arlo Ultra Base Station, VMC5040 | Arlo Ultra Add-On Camera
Message 2 of 7
Community Manager

Re: Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

MDC_RiverWatch,

 

Toggling off the microphone will disable all incoming audio from the camera. Check again to be sure your microphone is toggled off.

 

This is found within Settings > My Devices > select the desired camera > Audio settings > Microphone

 

Message 3 of 7
Aspirant

Re: Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

Did you read what I wrote?  Please go back and read it again.  I already toggled the audio switch OFF.  But that did NOT turn it off.  After toggling it off when I go to Live or look at any library videos the audio is ON.  

 

So my only solution appears to be putting a piece of duct tape over the opening on the front that receives sound then testing it to make sure it doesn't take in sound.

 

Arlo: FIX THIS!  This could cause real big problems if people can't permanently and universally turn off the collection of audio.

Message 4 of 7
Community Manager

Re: Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

MDC_RiverWatch,

 

What client are you using to adjust the toggle (iOS, Android, Web)? I've tested this and wasn't able to replicate the issue. Did you go back and check to make the sure the toggle stayed off?

 

JamesC

Message 5 of 7
Aspirant

Re: Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

It's happened both on my iPhone (iPhone 8 Plus) and also on my desktop computer browser (iMac 2017, browser: Safari Version 12.1.1).

 

Yes, the toggles always stayed off.  The that is not the problem.  The problem is that with the audio toggles off when I go to view video, both Live View and Library of saved videos there is audio that is default ON.   

 

As administrator I want to be able to turn off the audio at the source and permanently so that no sound can be heard by anyone who accesses the camera or even when I myself view video in Live View or Library.

 

Please email me or call me and we can do a video conference where I do screen share with you and I can show you.  I don't want to post my number or email here but I'll give it to you if you email me.  You should have my email.

 

This is urgent.  I have taken the camera down because of this.  I can mention why it is urgent when we talk.  Without a software fix I've put duct tape over the audio input slot on the front of the camera.  

 

 

 

Message 6 of 7
Community Manager

Re: Can't turn audio (speaker) OFF permanently or at source. We need this. Need audio privacy.

MDC_RiverWatch,

 

This should not occur if the toggle is disabled. Please do not post any personal information here.

 

If you would like to discuss this further, I encourage you to contact the Arlo Support Team and open a ticket. You can find methods of contacting the support team here:

 

https://www.arlo.com/en-us/support/contact.aspx

 

Thanks,
JamesC

Message 7 of 7