Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe.

[Ranger12345]

Keep getting taken to a blank white page with "Arlo Safe" and "Arlo Secure" options.

Can't get to the video feed page.

And there is no tech support at Arlo.

[StephenB]

Are you talking about the app?  Or my.arlo.com in a browser?

Are you seeing the devices, but not the library/feed?

Do you have a subscription for the cameras?  If not, are you using local storage?

[Ranger12345]

-No app. 

-Using a PC.

-I DO have a subscription.

I figured out one problem.  You can't sign into the regular website.  I have to go to "myarlo".  And then erase everything in the search-bar after the myarlo.  So all of the "/account/v4/#/login"  etc etc etc.

That gets me into the page I need.

But now, (last week or two)  it tells me that it can't play videos in my browser (I've tried 2 different browsers).  And that I need to download each video to watch it.  But there doesn't seem to be any way to download them.

So all I can see now is the thumbnails of first frame of each video.  And if I try to even click on them to make the thumbnail bigger, it shades it with the unable to play message.

[StephenB]

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@Ranger12345 wrote:

But now, (last week or two)  it tells me that it can't play videos in my browser (I've tried 2 different browsers).  And that I need to download each video to watch it.  But there doesn't seem to be any way to download them.

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Arlo's 2K and 4K videos use HEVC compression.  Chrome will play that on a PC that has hardware acceleration for HEVC (6th gen processor or later).  Edge will play them, but you might need to purchase the Microsoft HEVC windows extension  ($0.99).  Firefox won't play them at all.

You can test browser playback using this site:

• https://bitmovin.com/demos/stream-test?format=hls&manifest=https://demo.unified-streaming.com/k8s/fe...

Don't click on the "use our default", just click on the play icon in the middle of the video window.  If you see the trailer, then the browser supports HEVC playback. 

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@Ranger12345 wrote:

-No app. 

-Using a PC.

-I DO have a subscription.

I figured out one problem.  You can't sign into the regular website.  I have to go to "myarlo". 

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Yes, you need to use my.arlo.com.