Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras stop responding while plugged in

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JamSam
Apprentice
Apprentice
Just wondering if anyone else is experiencing this issue. Intermittently my 2 cameras that are plugged in stop recording to the cloud or locally, despite signal reporting as strong, the motion icon turning orange with motion, etc. When I unplug the outdoor rated cables the camera will start functioning again.

I have a ticket open but this has been an ongoing issue so wondering if it is just me at this point!
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Sevakesmailian
Apprentice
Apprentice
Im having same issues but with me its both with plugged in and running off battery. Im in direct contact with the head engineers and they Are trying to fix these issues.
JamSam
Apprentice
Apprentice
I read your thread and the only thing that is consistent is that my cameras cover similar areas from different angles so two often record at the same time. I don’t have them triggered to do so with any settings, however.

The ones that are plugged in are the only ones having issues. In fact, one time I left a normally battery operated camera plugged in for a couple days and it also locked up the same way.

I guess I am the lucky winner of this problem.
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