Camera icon

[Abby2]

I have two Ultra cameras. While watching the videos, I noticed no camera icons on the video screen. I was looking for a way to take photos while watching the video instead of having to take screen shots on my ipad/iphone. I understand there is supposed to be one.

[michaelkenward]

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@Abby2 wrote:

I have two Ultra cameras. While watching the videos, I noticed no camera icons on the video screen. 

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Watching how?

If that is with a live camera there should be a camera icon at the bottom of the frame:

That came from watching with a browser at Arlo Web Portal.

[Abby2]

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

[michaelkenward]

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@Abby2 wrote:

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

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Is that with "Live" view?

[jguerdat · Accepted solution]

If you have 4k live view enabled in the camera settings, you can't take snapshots or manually record. Turn that off and you can since it lowers the resolution to 1080p (I believe).

[StephenB]

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@Abby2 wrote:

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

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Manual recordings and snapshots require an Arlo subscription.  Is the camera in a subscription plan?

[Abby2]

Yes, I do. I got it fixed by going to 1080. Thanks to all

[StephenB]

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@Abby2 wrote:

I got it fixed by going to 1080. 

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Yeah, there is no manual recording if you use 2K/4K livestreaming.