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Camera battery does not charge in specific Ultra camera

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NetgearNetowkri
Guide
Guide

Switched the batteries in the cameras to find that only one camera has a battery that will not charge.  All batteries are good and working well.  The battery ONLY does not charge when in a specific camera.  Changed out the outer casing of this camera to see if the casing might be the problem but was able to rule it out.  I've tried a for sure working battery & two different for sure working charging cords on this particular camera, and no luck.  Can't get it to charge.  I can put a charged battery in it and the camera works fine except it doesn't charge.  I've taken the camera off my account & reset the camera.  After the reset it was added back onto my app.  Still NO change.  It will not charge on it's own.  Can anyone offer a resolve to this issue??

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StephenB
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Guru

@NetgearNetowkri wrote:

 It will not charge on it's own.  Can anyone offer a resolve to this issue??


If the camera is under warranty, you can contact support and get an RMA.

 

You could also work around the limitation by getting a battery charger accessory and a spare battery.  Then just swap the fresh battery in it fails.  Alternatively, just swap the dead battery with a charged one in another camera, and then charge it in the fully working camera.

 

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StephenB
Guru Guru
Guru

@NetgearNetowkri wrote:

 It will not charge on it's own.  Can anyone offer a resolve to this issue??


If the camera is under warranty, you can contact support and get an RMA.

 

You could also work around the limitation by getting a battery charger accessory and a spare battery.  Then just swap the fresh battery in it fails.  Alternatively, just swap the dead battery with a charged one in another camera, and then charge it in the fully working camera.

 

NetgearNetowkri
Guide
Guide

Thanks so much for your response StephenB.  Much appreciated!

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