CVR not working?

[User1417]

I have 3  cameras I pay for a subscription for my CVR and two haven't worked since November. I keep putting in support help and cant get help. I've restarted them, re-added them, took the battery out. What gives? Has this happened to anyone else? and what was the solutin? 

[ShayneS]

@User1417 

Do you see the CVR option within your app after selecting the device?

[User1417]

Yes, I pay for 3 cameras and only one the CVR actually works. The other two just jump to the current time 

[ShayneS]

The CVR subscriptions are per camera based. Are you saying you purchased three subscriptions for each camera? 

[User1417]

Yes I pay three subscriptions for three camera cameras. Was there another option?

two of the cameras that I’ve had the CVR subscription works for a little while and stopped working every time I go into the tab it just bounces back to current time and will never do a replay. They are plugged in. I have rebooted them. I have reconnected them and I am still having the same issue. so I’m paying for two subscriptions that are not working right now and I need help

[ShayneS]

@User1417 

Does cvr work over the web portal for those other devices? If you like, I can escalate this to the appropriate team to review, and someone will reach out to you. 

[User1417]

Yes please thank you for the help

[ShayneS]

I sent that over. Someone will be reaching out as soon as possible. Please keep me in the loop so I can make sure this is resolved for you. 

[User1417]

I still haven’t heard from anyone! 

[ShayneS]

Thank you for letting me know. I've inquired with the team to verify the root cause. I'll report back as soon as I have more info.

[ShayneS]

@User1417 

Thank you for your patience while I looked into this. Your concern with the 3 CVR subscriptions and playback will be acknowledged shortly. You will be receiving a reply as soon as possible. Please keep me updated on this, and I'll make sure we get to a resolution.