Arlo|Smart Home Security|Wireless HD Security Cameras

CVR failure

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WileE Guide
Guide

i have been submitting tickets for service regarding the CVR i am paying for since november 2019.

no solutions just excuses and surveys!   i have had two criminal events on my property and vehcile damage that should have been recorded but CVR system is down !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

this is beyond belief and i am sick of it. time to turn in cameras for full refund, refund of subscriptions and complaint to better business bureau. if you cannot deliver a service than do not sell it and advertise it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Model: VMB5000 | Arlo Ultra SmartHub
n1976jmk Virtuoso
Virtuoso
Hi Wile, I actually canceled my CVR about a month because of same issues as you. Large, large gaps (6+ hours) and half days missing and no one could give a clear answer. And it happened quite often.

So now I rely on my local SD motion recordings if I really need something since that has never given me a problem.

Bluestreak20 Aspirant
Aspirant
Same. I had CVR plan for 1.5 months and finally cancelled. I put in for refund. It worked for just a couple of times. 99% of the time I was unable to view any CVR data on my iOS app or the website. Number interaction with Arlo support went nowhere. They are aware it's broke. I haven't had criminal activity but I have had 3 very suspicious activity that I had to piece together with other cams. Would have been really nice to have forage from my CVR camera.
Bluestreak20 Aspirant
Aspirant
It seems the server maintenance fixed my working CVR plan.. Since resubscribing CVR has worked flawlessly until 1200A on 2/19/2020. I have zero CVR data since. 1159P on 2/18 is where it stops. This is ridiculous. Shame on me for resubscribing.
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