Sometime last night, one of my arlo cameras stopped working. Despite motion in the area of the camera it would not notify me or record. I tried to connect to the camera through live view and it would say failed to connect. I replaced the battery, though it was not reporting low and still the issue persisted. I removed the device from the base station and tried to reconnect the camera. Now the camera will not sync or connect to the base station. I have tried a new battery, rebooted and unplugged the base station for several minutes, rebooted the camera via the sync button, tried the sync button on the base station, used the app as well as the web portal, all have not worked. Anybody experienced this before? And if so, any thoughts on how to fix. Thank you in advance for your help.
I have tried a new battery, rebooted and unplugged the base station for several minutes, rebooted the camera via the sync button, tried the sync button on the base station, used the app as well as the web portal, all have not worked.
Are you seeing the blue flashing light when you press the sync button on the camera?
The light flashes blue and at a slower rate then it speeds up and will eventually flash orange. The same goes for the base station.
The next step is to remove all devices from the account, reset the base station, and set it all up again. https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values
If that fails, then contact support: https://www.arlo.com/en-us/support/contact.aspx
To add to the above. Now it is recording, but the clips are 0 seconds long with nothing being stored on the SD card.
Maybe try rebooting that camera (remove and reinsert the battery). If that doesn't resolve it, then contact support.
Still waiting on response from support...been 3 days. Not good enough.