Arlo ultra do not work wired. Works with batteries.

[Artaalizadeh]

Two Camera do not work wired. They work with batteries but not working wired. Anyone has this issue?

[JessicaP]

Hi Artaalizadeh,

Can you explain more of the issue you're having? Are you saying your cameras are showing offline when you have them plugged in? Do you have your cameras connected to a Solar Panel or plugged in to an AC adapter?

[Artaalizadeh]

Hi Jessica,

The problem is 2 of the 5 of my cameras do not work when I plug them in. One goes off other one just work with battery and the charge of the battery goes down even it is plugged in. 

I have tried with different batteries and different outlets and different adapters. these two cameras have issue for sure. 

One goes off it means once I plug it in it immediately turned off. but with battery works. 

I had no issues with all the cameras, they all had plugged in but from last week it started for two of them. 

[JessicaP]

Are you using the magnetic charging cable that came with your Arlo Ultra cameras or officially by Arlo?

[Artaalizadeh]

Yes I do. And with these two cameras I have switched the charging cables with the other cameras that are working. 

[JessicaP]

For further assistance with your cameras not working when they're plugged in, please navigate to Settings > Support in the Arlo App for service options available to you.