Arlo ultra black screen when live stream 4K on Samsung Galaxy S20. Works fine on iPad.

[Sgodridge]

I’ve recently been getting a black screen when accessing live stream 4K on my Samsung galaxy S20 on mobile data and on WiFi 
if I switch off 4K it’s fine .... I’ve accessed live 4K on my iPad and have no issues only have the black screen on my phone anyone have a fix for this

[JessicaP]

Hi Sgodridge,

Try to reboot your phone device to see if that helps. Otherwise, try reinstalling the Arlo app on your Samsung Galaxy S20.

[Sgodridge]

Hi JessicaP I’ve tried this and still no joy still getting a black screen 

[JessicaP]

You can try removing the battery from your Ultra camera and re-inserting it back or reboot your SmartHub/Base Station to see if that helps.

Or you can contact the Support Team before attempting to restart your camera or SmartHub/Base Station to further investigate this issue. You will find several options for contacting support in the provided link.

[Sgodridge]

Everything you have suggested I have already done what I can’t understand is why it will play on my iPad and but not on my phone when I select 4K 

[Bluey3]

Hi, did you manage to resolve this issue? I have the same phone and same issue over the past 3 months and I can't fix it. Thanks