Re: live video "blacks out" on ultra
Cameras grey out when selecting live view, when zoomed to full screen they black out! Never had any problems like this with Arlo pro or pro2. Also can not access free year of premiere service since purchasing ultra. Added new system to account after deleting old. Now even my original paid service was replace with a week long trial!!1. WTFO!!! Fix this now!
One more thing....I spent over an hour and 15 minutes on hold trying to reach support yesterday. Something smells rotten here! Like a product that does not work and server end problems...severe problems...why does it take 5 minutes for the camera to show the live view???!!!
Perhaps check the wifi channels, sèt the router to a low numbered manual channel and ensure good physical separation between router and the bases.
yes, i have the arlo pro hub connected as well. I don't see any setting for either pro or ultra hub to choose a wifi channel.
The thing that is consistent is that it greys out if I choose smart zoom and then works fine if I choose 4k (which automatically turns off smart zoom.
I am not seeing the same behaviour as you, with camera feed grayed out on auto track enable. Sometimes afyer changing settings, it takes a few moments for the base to update the camera before it becomes available.
Only 2 4k streams can be locally viewed at once.
The other question, I suppose, is have you checked your upload speed ? Auto zoom and track requires processing by the servers. Each Ultra does need a significant bandwidth.
Seems track and zoom create big problems for the camera. Also, even on high video quality, the night quality is worse than the original 720p cameras. Really big issue with that one! Why did you release cameras recalled once when all these problems are no where near fixed And where is the promised 1 year subscription??!!! Still nothing!
oh boy what a BIG LETDOWN this has been!
I had this same issue with my arlo ultra. When I would hit play on live view, nothing would happen. I turned off Auto Zoom & Tracking under video settings and that seemed to help somewhat. There is still a long delay of about 10-15 seconds when trying play live, but it does work now with this feature off.
I have several older Arlo cams and want to upgrade to the ultra, I am willing to temporarily accept a few faults but need to know that it at least records, flashes light and sounds alarm when triggered even if the live view when in track mode isn’t fully functional.
would you recommend buy now or wait?
Yes, many have been addressed.
Yes, there is still more to do.
Yes, they are functional.
Yes, they are a worthwhile addition or upgrade.
An update... things looking better - but i’ve Had to reinstall everything again, for the fourth time in five days. With this reinstall things are looking better. I am now accessing via my.arlo.com instead of Arlo.netgeat.com. I also completely removed everything from my account. On newest install, things changed and new menus appeared under each camera and under the base station. The video quality is now better than the Arlo pro 2, except for b&w night vision. Night color looks better but far from 4K, even in 4K. I’ve not tried track and zoom as Arlo is researching that issue separately. I finally got my one year free subscription. Daytime 4K looks good. Unfortunately it’s still only a digital zoom. Quality worsens with the zoom, still can’t read license plates from 35 feet...if the zoom was an optical zoom, it would be able too. If you are considering upgrading to the ultra, do so. But know there still are challenges ahead.
Same issue experienced here as well.
I do note that it works fine when I look at it on my phone (Android), but doesn't work on tablet or PC. Is this a 4K resolution issue?