Arlo base station wont connect when placed behind the firewall

[KSingh]

Hi All,

My arlo base station for Arlo Ultra wont connect when placed behind firewall (Palo Alto). I have opened the following

- icmp

- dns

- ntp

- ping

- http, https

When check logs, I see only DNS traffic and pings from base station. If I bypass firewall and connect base station directly to DSL, it works. Any suggestions??

Reg

Karan 

[jguerdat]

You need ports 80, 123 and 443 open to arlo.com to work.

[StephenB]

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@jguerdat wrote:

You need ports 80, 123 and 443 open to arlo.com to work.

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Yeah, but he already has those open (http, ntp, https).  FWIW, you also do need DNS (which he also has open).

@karan wrote:

When check logs, I see only DNS traffic and pings from base station. If I bypass firewall and connect base station directly to DSL, it works. Any suggestions??

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Can you compare what's happening with the firewall bypassed?  That might give you some clue on what's going on.

Is it possible that the firewall rules are blocking traffic to/from the amazon cloud?

[KSingh]

Apologies for delayed response. I checked the firewall logs and there are no logs for traffic drop. I also tried to create  a permit all policy on firewall (permit ip any any) however still the same