Arlo base station VMB5000v4 firmware

[kelvinsmj]

I am currently using Arlo Ultra Smart Hub model number VMB5000v4. It is showing me firmware 1.16.5.7_946_a530306 but my understanding is this is way behind and there is 1.18 out there. When I click on the firmware number, it says no updates available.

Anyone shares the same experience or any clues?

[ShayneS]

Hi @kelvinsmj

The Smart Hub will push for updates periodically, this update may be in a slow roll out phase as well. This would result in FW being pushed in waves vs all at once to the consumer. Your Smart Hub should update automatically when available. You can also try rebooting it to see if it finds the update or updates itself. 

[kelvinsmj]

Tried that, rebooted my base station multiple times
My firmware is on v1.16 while the latest is on v1.18. I don't think it is just one or two updates missed.

[StephenB]

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@kelvinsmj wrote:
My firmware is on v1.16 while the latest is on v1.18. I don't think it is just one or two updates missed.

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FWIW, one of mine ( a VMB5000r3) is still running 1.17; the other is running v1.18.  So I think there is something not quite right in the firmware updating.

Though painful, one thing you could try is removing the base (all cameras connected to it) from the account, and re-onboarding.

[kelvinsmj]

Arlo is pretty hopeless and useless in providing real help to users. Read many posts in this forum and the kind of help provided is just unbelievable from Arlo. What do they expect when they kept pushing users to subscribe when they can't even provide quality of help needed.

[ShayneS]

I have escalated this to the dev team and I will provide another update as soon as possible. 

[ShayneS · Accepted solution]

Hey @kelvinsmj

I had your base station placed on a production firmware that should allow you to update to the latest version. You can try rebooting your base to receive the update or wait for it to automatically push through.

Thanks 

[kelvinsmj]

Thanks Shayne.
It is now updated to .18

[ShayneS]

Awesome, let me know if you have any other questions.