Arlo Ultra stops recording every day for no reason ever since paying monthly premium. How to fix?

[JBar900]

Ever since we had to start paying a monthly premium for Arlo after our 1 year was up,  our cameras stop working/recording every signal day and all night long  - how do I fix this? 

[jguerdat]

Have you checked your active mode to be sure it's not disarmed?

[JBar900]

Yes, we have checked everything, rebooted multiple times but yet it stops recording every day constantly for no reason.  this only started happening in November and AFTER Arlo required us to go on a paid plan

[dcfox1]

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@JBar900 wrote:

Yes, we have checked everything, rebooted multiple times but yet it stops recording every day constantly for no reason.  this only started happening in November and AFTER Arlo required us to go on a paid plan

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Did you sign up for a subscription when the trial expired? If so are they active in the subscription settings?  Do you have the recordings on the Smart Hub? Just needing a subscription will only effect cloud recording. When you say tried everything did you remove the cams via settings and resync or re add them to the hub

[JBar900]

We disconnected all cameras and base station  and reconnected several times.  When the trial expired we had to sign up for the subscription so we did and every since that, the system stops sporadically  throughout the day and night -  we started monitoring when it occurs and it mostly at night to the next morning,  we checked the settings for time and they are set to 24 hours a day  - this only started after the trial ended and we had to start paying for service.  Quite frustrating spending so much on the system and accessories to only have the security system not work all the time and not being able to figure out what is causing Arlo to do this 

[jguerdat]

Use the Contact Support link at the bottom here. The paid subscription has nothing to do with this - it's about your account and/or modes.